Refund Policy

We understand that circumstances may change, and we aim to provide a fair and transparent refund policy for our wedding floral rental service. Here are the details:

1. Cancellation with 30 Days Notice: If you choose to cancel your rental reservation with at least 30 days' notice provided in writing, you will be eligible for a refund of your rental payment minus any special orders or customization request already purchased.

2. Cancellation with Less than 30 Days Notice: If you cancel your rental reservation with less than 30 days' notice provided in writing, we may be unable to rent out the reserved floral products to another client due to the limited time frame. In such cases, you may forfeit the refund of your rental payment.

3. Exceptional Circumstances: We understand that unforeseen circumstances may arise, and we will assess each cancellation request on a case-by-case basis. If you have extenuating circumstances that prevent you from providing the required notice, please reach out to us as soon as possible, and we will do our best to accommodate your needs.

4. Refund Processing: Refunds for eligible cancellations will be processed within 5-7 business days from the date of cancellation notification. Refunds will be issued to the original payment method used for the rental reservation.

5. Non-Refundable Deposit: Please note that any non-refundable deposit paid at the time of booking is non-refundable under any circumstances. Some items may not be eligible for a refund, such as personalized or custom-made products. Please check the product description or contact us for clarification.

We appreciate your understanding and cooperation regarding our refund policy. If you have any questions or concerns, please don't hesitate to contact us. We're here to assist you every step of the way in making your wedding floral rental experience as seamless and enjoyable as possible.  Thank you for your trust in our products and services and for being a valued customer!